EFFECTIVE COMMUNICATION

SfC Common Induction Standard4. Care Council for Wales Induction section 1.3. NVQ Unit HSC21, 24, 26 233, 31, 369

Course Includes: Barriers to Communication; Verbal Communication; Positioning Yourself; Listening Skills; Non-Verbal Communication: Body Language; Non-Verbal Communication: Eye Contact; Responding Skills; Use of Touch; Sight Loss; Cultural Differences; Different Ways of Communicating; Communication Aids; Problematic Behaviours; Dementia; Self Harm

Duration: One Day

EFFECTIVE WRITTEN COMMUNICATION

SfC Common Induction Standard 4.
NVQ Unit HSC21, 24, 25, 31, 242, 3115

Course Includes: Importance of Communication; Types of Written Work; Who We Write Records for; The Importance of Writing Things Down; Purpose of Communication; Preparation; Content; Presentation and Layout; Access to and Sharing of Information; Confidentiality

Duration: Half Day